Refund & Exchange Policy
Thank you for shopping at Open Air Farm.
If you are not entirely satisfied with your purchase, we're here to help. Our non perishiable products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us by email: [email protected]
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Open Air Farm PO Box 41093 San Jose CA 95160
We cannot accept returns of cut flowers. If you are not satisfied, please contact us upon immediate receipt of your flowers.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Open Air Farm.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Sale items can be refunded.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email: [email protected]
